Wednesday 1 October 2014

Indian Telecom operator analysis limited call from customer care for 198

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In telecom operator few year back they are charging for customer care executives at per call 50ps/3min, however on condition that are should allowed free calls on 198  toll free number, All operators they are allowed limited call fro per day on 198.an actual range of every of calls allowed per day at 198 by every operator.
How did check this test in operator select on circle and same area not available particular operator. All circle operators allows on limited call on 198.

Airtel                

This operator allowed 4 call on per day and call connection on 30-60 sec, Airtel services call limited on per day 4th call only, after from 5th call forward on customer will message on *124*1# for more help.

Idea

This operator allowed 3 calls on per day and call connection on 10 sec, Idea services limited call connection on 198 after 4th call connection should have sent message on customer care unavailable.

Vodafone

This operator allowed 5 calls on per day and call connection on 10 sec, Vodafone operator services allowed on maximum call on 198. After 5th you should call on customer care they sent message on not connection.

Reliance

This operator allowed 3 calls on per day and call connection instant with services, after 4th they not connection and sent message on visit from www.rcom.co.in for more help.

Docomo

This operator allowed 1 call on per day and call connection 20 sec.
                                 
BSNL

This operator allowed 7 or unlimited on per day connection.



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